Privacy Policy

Your Privacy Matters to Us

B&L Ductless ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it. By using our website at www.blductless.com or engaging with our services, you agree to the practices described in this policy.

Last Updated: March 17, 2026

Information We Collect

We may collect the following types of information when you interact with us:

• Contact Information: Your name, phone number, email address, and service address, provided when you request a service estimate, schedule an appointment, or otherwise contact us.
• SMS Consent Information: Your phone number and record of your opt-in consent to receive SMS messages from B&L Ductless.
• Service Information: Details about the HVAC services you have requested or received from us.
• Website Usage Data: Cookies and similar technologies may collect non-personal information such as browser type, pages visited, and time spent on our site to improve your experience.

How We Use Your Information

We use the information we collect solely to provide and improve the services you have requested from us. Specifically, we use your information to:

• Respond to your inquiries and service requests
• Schedule and confirm appointments
• Send transactional SMS messages related to your service (appointment reminders, service estimates, job status updates, and scheduling confirmations)
• Provide customer support
• Improve our website and services

We do not use your information for marketing or promotional purposes via SMS. All text messages we send are transactional in nature and directly related to services you have requested.

We Do Not Sell or Share Your Data

B&L Ductless does not sell, rent, trade, or otherwise share your personal information, phone number, or SMS opt-in consent with any third parties for marketing or promotional purposes. Your information is used exclusively by B&L Ductless to fulfill the services you have requested from us.

Data Retention

B&L Ductless does not retain your personal data beyond what is necessary to complete your active service request. Once your service has been fulfilled and any related communications are complete, we do not maintain long-term records of your personal information. If you opt out of SMS communications, your phone number and consent record are promptly removed from our messaging system.

SMS Privacy

Your privacy is especially important to us when it comes to SMS communications. The following protections apply to our SMS messaging program:

• We only send SMS messages to individuals who have provided explicit opt-in consent.
• We do not sell, rent, or share your phone number or SMS opt-in information with third parties for any purpose, including marketing.
• All SMS messages we send are transactional and related to services you have requested.
• You may opt out at any time by replying STOP to any message from us.
• You may reply HELP at any time for assistance with our SMS program.
• Message and data rates may apply. Message frequency varies based on your active service requests.

For full details on our SMS messaging program, including how to opt in and opt out, please see the SMS Communication Consent section of our Terms and Conditions.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. Cookies do not collect personally identifiable information. You can adjust your browser settings to refuse cookies, though some features of our website may not function properly without them.

Third-Party Links

Our website may contain links to third-party websites. B&L Ductless is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Security

We take reasonable measures to protect the personal information you share with us from unauthorized access, use, or disclosure. While no method of transmission over the internet or electronic storage is completely secure, we are committed to safeguarding your data to the best of our ability.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us so we can promptly remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.